Frequently Asked Questions

Harmona is an AI-powered automation platform that helps businesses streamline their workflows using intelligent agents. Our platform combines multiple AI assistants that can handle tasks like customer support, data analysis, report generation, and process automation. You simply connect your existing tools, configure your agents, and let them work 24/7 to optimize your business processes.

Getting started with Harmona is very easy! You can begin immediately by contacting us. Our expert team will create a personalized onboarding process for you and customize the platform according to your needs. We will be with you every step of the way, from setting up your first AI agent to automating processes in your business.

Our AI agents can handle a wide variety of tasks including: customer support automation, data analysis and reporting, lead generation and qualification, content creation and management, workflow orchestration, integration management, real-time monitoring and alerts, and custom business process automation. Each agent can be customized to meet your specific business needs.

Harmona integrates with hundreds of popular business tools including CRM systems (Salesforce, HubSpot), communication platforms (Slack, Microsoft Teams), productivity suites (Google Workspace, Microsoft 365), databases, APIs, and many more. We also provide custom integration options for enterprise customers with specific requirements.

Absolutely! Our platform is designed for maximum flexibility. You can customize agent behaviors, set up custom workflows, define specific triggers and actions, integrate with your existing systems, and even train agents on your business-specific data. Enterprise customers also get access to custom agent development services.

Security is our top priority. We implement enterprise-grade security measures including SOC 2 Type II compliance, end-to-end encryption, regular security audits, role-based access controls, and secure data centers. Your data is never used to train our models, and we follow strict data governance policies to ensure complete privacy and security.

We take data privacy seriously. Your business data is never used to train our AI models or shared with third parties. All data is encrypted both in transit and at rest, stored securely in compliance with international standards, and you maintain full ownership and control over your data at all times. We are GDPR compliant and follow strict data protection regulations.

Enterprise plans include unlimited AI agents, priority support with dedicated account management, custom integrations and agent development, advanced security features, SLA guarantees, on-premise deployment options, custom training and onboarding, and white-label options. Contact our sales team for a customized quote based on your specific requirements.

We provide multiple support channels: Email support for all plans, 24/7 live chat for Professional and Enterprise plans, dedicated account managers for Enterprise customers, comprehensive documentation and tutorials, community forum access, and regular webinars and training sessions. Our average response time is under 2 hours for all support requests.

Absolutely! We provide comprehensive implementation support including guided onboarding for all new customers, custom setup assistance for complex integrations, best practices consultation, training sessions for your team, and ongoing optimization recommendations. Enterprise customers receive dedicated implementation managers to ensure smooth deployment.

We offer extensive training resources including detailed documentation, video tutorials, live webinars, interactive demos, certification programs, and hands-on workshops. Our learning center covers everything from basic setup to advanced automation strategies, helping you maximize the value of your Harmona investment.