Harmona for IT & Engineering

Standup prep, incident notes and runbook fixes, with less context switching.

An IT Worker on Jira, your docs and Teams. Decisions and gotchas land in notes the moment they appear in chat.

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What your Worker sets up

On the board from day one.

  • Standup summary from Jira: open tickets by status, what shipped yesterday, blockers
  • Incident notes that stay brief: status, impact, owner, next update time
  • Runbook-grounded fixes in numbered steps; a Jira ticket filed when the fix isn't in the docs
  • Daily Standup Prompt posted to a Teams channel every weekday morning

Templates for this team

  • IT Helpdesk Agentagent
  • Daily Standup Prompt to Teamsworkflow

Works with

  • Jira
  • Microsoft Teams
  • SharePoint
  • ReadMe

Control & security

Autonomy with a hand on the brake.

Workers and agents can read, build and prepare on their own. Anything that reaches outside, or touches someone else's data, waits for a person.

Security & data protection

Approval cards, before anything goes out

Every outbound action waits for a person. An e-mail, a calendar invite, a ticket update or a CRM change arrives as a card that shows exactly what will happen. You approve it, or you decline it.

Send e-mail Waiting
ToAtlas, Northwind
SubjectFollowing up on our proposal
Fromyour Outlook
Decline Approve

Admins oversee, they don't take over

An org admin sees every asset but cannot use or edit someone else's without a share. A colleague's Gmail or Drive is usable only by them, or by whoever they explicitly share it with.

Sarah's GmailSarah · useAdmin · inventory only
Team HubSpotEveryone · useAdmin · manage
Finance WorkerFinance team · useAdmin · view

Safety on by default

Private data redaction (e-mails, phone numbers, card numbers, national IDs, API keys) plus content and advice restrictions are switched on for every new agent. Turning one off is a deliberate act.

Private data redaction
Advice restriction
Content restriction

Nothing runs outside its grant

An unattended task keeps to the permissions approved at creation; anything else is declined and reported. A task can never widen its own reach or create another task.

Read HubSpot granted
Set reminders granted
Post to inbox granted
Send e-mail declined · reported

Cloud, private cloud or on-premises. ISO 27001 and ISO 42001 programmes are in progress. Ask us for the current status and documentation.

Tomorrow is a long time in AI. Start today.

Every week without a Worker is a week of work you did by hand. Create a workspace today and have your first one running before your next meeting.

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14-day free trial · No credit card · 2,000 credits included