Harmona for Support
The queue briefs itself; the answers come from your own docs.
A Support Worker on Zoho Desk, with an agent that answers only from your documentation and your resolved tickets. Sources cited, escalations handed off.
What your Worker sets up
On the board from day one.
- Queue briefing at the start of every shift: volume, SLA-critical tickets first, topic clusters
- Paste-ready reply drafts from past resolved tickets, with the source ticket cited
- A Docs-Grounded Support Agent on your site or in Teams that hands off what it can't answer
- Resolved Zoho Desk tickets synced as a knowledge base that grows with the queue
Templates for this team
- Docs-Grounded Support Agentagent
- Support Triage & Queue Briefingagent
- Support Queue Digest (Zoho Desk)workflow
Works with
- Zoho Desk
- Outlook
- SharePoint
- Microsoft Teams
Control & security
Autonomy with a hand on the brake.
Workers and agents can read, build and prepare on their own. Anything that reaches outside, or touches someone else's data, waits for a person.
Security & data protectionApproval cards, before anything goes out
Every outbound action waits for a person. An e-mail, a calendar invite, a ticket update or a CRM change arrives as a card that shows exactly what will happen. You approve it, or you decline it.
Send e-mail WaitingAdmins oversee, they don't take over
An org admin sees every asset but cannot use or edit someone else's without a share. A colleague's Gmail or Drive is usable only by them, or by whoever they explicitly share it with.
Safety on by default
Private data redaction (e-mails, phone numbers, card numbers, national IDs, API keys) plus content and advice restrictions are switched on for every new agent. Turning one off is a deliberate act.
Nothing runs outside its grant
An unattended task keeps to the permissions approved at creation; anything else is declined and reported. A task can never widen its own reach or create another task.
Cloud, private cloud or on-premises. ISO 27001 and ISO 42001 programmes are in progress. Ask us for the current status and documentation.
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